7-Star Service Company has been providing first class work for HVAC systems for over 15 years. We are family owned and operated and pride ourselves on our commitment to our customers. Your home or business will always be in good hands when you’re working with a member of our family. Having a broken HVAC system or broken furnace can ruin a day as well as a budget. We work closely with our customers to ensure fair pricing and payment plans that work for each individual customer. When looking for an HVAC contractor, here are a few things to keep in mind.
Look for a contractor that can work from the ground up. Literally.
You want to find an HVAC Contractor that can work from a new build up, even if you just need a repair. If your contractor can only do repairs or doesn’t work new build installations, their level of experience is very different from a contractor who has had to work with builders to make duct work and on site build issues fit a HVAC plan. Ensure your HVAC Contractor can work from installation through repair to replacement. Building a relationship over the life of your home is what we want to do so that you always know you have someone to count on.
Look for emergency service hours or policies
Service hours and emergency service policy is hugely important in air conditioning service and furnace repair service. Having a team that doesn’t turn their phones on until 8am makes for a very cold night if your furnace goes out. Other issues with coolants and leaks can also create dangerous conditions that need to be dealt with quickly. Ensure your HVAC Contractor is willing to help when you need it most.
Licenses and Accreditation and Insurance
HVAC technicians have to go through quite a bit of licensing to be allowed to work with coolants and various systems. Be sure the team handling your air conditioner repair or furnace repair has been fully trained and licensed to work on your specific unit. Always ask for proof of insurance to protect your home or business. Accreditations with organizations like NATE (North American Technician Excellence) are also things you should look for.
Customer Service
At 7 Star, we believe in truly servicing our customers. You may find an install team that checks all your boxes and is great to work with during an install, but if they won’t answer their phones or make call backs in a timely manner when problems do arise, what good are they? Our field is a service field. We pride ourselves on taking care of our customers when they need us.
Professionalism along with referrals
Look for air conditioner repair and furnace repair contractors that treat your home and business like their own. Part of our job of being professionals is to supply our potential customers with referrals. We want you to know what our customers think of us! If someone doesn’t have a brag list ready to hand you, be weary.
At 7 Star Service Company we want you to know that you become a part of our family of trusted clients and customers the second we show up. We work diligently to keep your trust and work hard to ensure terrific customer service. Let our dedicated team of trained technicians help with your air conditioning repairs or furnace repairs. We’re happy to give you all the options on new HVAC Installation and payment plans or to do everything we can to keep your old system working strong. Give us a call to see the 7 Star difference.
